Privacy policy

LeadRelay ("we", "us", "our") provides lead capture and customer messaging tools for businesses. This page explains how we collect, use, share, and protect personal information when you use our website, widget, and related services.

Information we collect

• Contact details such as name, email address, and phone number.
• Message content, including inquiry text and conversation history.
• Project details shared in lead forms or chat flows.
• Technical usage data such as timestamps and basic device/browser metadata.

How we use information

• Deliver lead capture, routing, and follow-up features.
• Operate and secure account login and password reset workflows.
• Monitor reliability, prevent abuse, and improve service quality.
• Comply with legal obligations.

Service providers and integrations

We use third-party providers for hosting, messaging (including WhatsApp/Meta), email, and AI-assisted processing where enabled. Data may be processed by those providers solely to provide service functionality.

Data retention and security

We retain information only as long as needed for service operation, legal obligations, and dispute resolution. We apply reasonable technical and organizational safeguards, but no system is completely risk-free.

Your choices and rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. To request this, contact us using the details below.

Contact

Email: privacy@leadrelay.dev